Last Updated: 29.04.20025
At Yarra Valley Winery Tours Melbourne, accessible via https://yarravalleywinerytoursmelbourne.com.au, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. What Information We Collect
We may collect personal information when you visit our website, contact us, or book a tour, including:
- Name
- Email address
- Phone number
- Billing and payment details
- Travel preferences and special requests
- IP address, browser type, and device information
2. How We Collect Your Information
Your information may be collected through:
- Online booking and enquiry forms
- Email, phone, or in-person communications
- Website cookies and analytics tools
- Third-party booking platforms or advertising services (if applicable)
3. Why We Collect Your Information
We collect your personal information to:
- Process and manage tour bookings
- Provide customer support and updates about your tour
- Send newsletters or promotional offers (only with your consent)
- Improve our website experience and marketing effectiveness
- Comply with legal and regulatory obligations
4. Sharing Your Information
We do not sell your personal information. However, we may share it with:
- Secure payment processors (PCI-compliant)
- Tour operators, guides, or third-party providers involved in your booking
- IT service providers or analytics platforms for website performance monitoring
- Government authorities where required by law
5. Security of Your Information
We take reasonable measures to protect your personal information from misuse, loss, or unauthorised access. However, as no internet transmission is 100% secure, we recommend using discretion when sharing sensitive information online.
6. Cookies and Analytics
Our website uses cookies and third-party analytics (such as Google Analytics) to understand user behavior and improve functionality. You can manage or disable cookies via your browser settings.
7. Access and Correction
You may request access to your personal information or ask us to correct inaccuracies by contacting us using the details below.
8. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
📧 Email: [email protected]
📞 Phone: +61 493770 352
🌐 Website: https://yarravalleywinerytoursmelbourne.com.au
9. Policy Updates
We may update this Privacy Policy periodically. The latest version will always be available on this page, with the “Last Updated” date at the top.
