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+61 (03) 9393 1322

Terms & Conditions

Terms & Conditions: Although every effort is made, Cafe Bus Winery Tours shall not be liable for any illness, injury, damages, loss, delay or failure to join the tour that may occur due to factors beyond our control. We highly recommend all passenger have travel insurance coverage. Cafe Bus Winery Tours retains the right to alter routes, itinerary winery and lunch stops, fares, days of operation or even cancel tours if unforeseen circumstances occur. Other accredited tour operators may be used on some tours.

Cancellation Policy: Cancellations within 48 hours or failure to board on the day of tour, will result in 100% full fare forfeiture. Cancellation 3 to 7 days prior to departure will result in a 50% loss of the ticket price. Date change fees apply inside & including of 7 days $25 per person.

Transfer Policy: $25 per person transfer fee applies to any transfer of service within 48 hours to 7 days before departure. Transfer within 48 hours will result in full fare forfeiture. 

Child Policy: Children are not permitted on our winery tours, as the minimum drinking age is 18 and over. Children rates are available on our 1-Day Lake Mountain Snow tour for children between the ages of 0 – 12 years old, a baby seat can be provided if requested.

Luggage: Due to limited luggage restrictions in our vehicles, strollers, pushers and prams are not permitted on tour and may result in refusal to board if attempts are made to bring on tour. 

Please note: Winery Tours do not operate on Victorian Public Holidays due to cellar door closures. Days of departure noted with * are peak season departures only and these bookings need to be confirmed prior with Cafe Bus Winery Tours on +61 3 9393 1322.

Confirmation: All reservations must be reconfirmed at least 48 hours prior to departure, via email at [email protected] or contact us online.

Privacy Policy:  By booking a tour with Cafe Bus Winery Tours you are agreeing that we may contact you in relation to feedback about a tour which you have undertaken with us or one of our affiliates. Cafe Bus Winery Tours may contact you via email in relation to specials or promotional offers. In the event you do not wish to receive any correspondence from us, please select the easy opt out button to discontinue any communication. 

Pick Up and Drop Off Services: Cafe Bus Winery Tours may offer complimentary inner-city pickup and drop off services to various accommodation providers. Please note it is the customer’s responsibility to be waiting out the front of your selected pickup location (accommodation provider) at least 10 minutes before departure. Failure to wait out the front of your selected location may result in the tour guide being unable to locate you, causing failure to load.  Cafe Bus Winery Tours cannot be held responsible for passengers who fail to load.

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